“TONLY TOP CARE” dedicated service is the service philosophy of Tonly. We tailor our services to specific application scenarios, plan the service solutions throughout product lifecycle, and continuously refine our services as a human-centered and product with high quality.
Three-Guarantee Services
“TONLY TOP CARE” Services
Service Content:
Zero-distance personnel support, zero-distance spare parts availability, zero-distance technical support, zero-distance training, and zero-distance communication
Service Objective:
To build the industry's premier service brand for off-road dump trucks
Service Commitment:
To maintain the equipment availability rate not less than 90% during the warranty period
Service Mode:
Zero-distance technical service and scheduled service rounds
“2123-3” Service Response Mechanism
Arrive at the site in 2 hours
Resolve common faults in 1 day (24 hours)
Provide solution for special faults in 2 days (48 hours)
Resolve major faults in 3 days (72 hours)
3 arrivals:
Service personnel, accessories and training personnel arrive at the construction site synchronously with the vehicle.
Accessories Services
Expertly Reliable, Fully Assured.
Genuine OEM-quality accessories, meeting vehicle installation standards.
7,000 sq.m accessories warehouse, stocking over 20,000 types of parts.
Dedicated service support team, ensuring prompt and accurate supply of accessories.
Training Services
Plan the targeted training programs on operation, maintenance, management personnel, safety, and various specific purpose.
